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Employee Guide

Field Crew Standard Operating Procedures

Follow every step, every day. No shortcuts.

Field Crew SOP's

Communication: What Goes Where

WhatsApp

Quick updates, scheduling changes, urgent issues use personal group chats within the Green Garden Landscaping community

LMN Job Notes

Document arrival/departure times, debris removal, before/after photos, job completion, any garden issues at each jobsite

Phone Call to Harold

Safety incidents, property damage, customer complaints, major delays

Field Crew SOP's

MORNING ROUTINE

1A. Arrival & Clock-In

  • Arrive at the shop by 6:45 AM sharp — crew members and crew leads
  • Park your personal vehicle around the neighborhood (crew leads may use a spot inside the shop)
  • Clock into “Shop Time” in LMN immediately upon arrival — not before
  • Crew leads are responsible for clocking in their crew members each day

Pre-Trip Vehicle Check

Crew Lead Responsibility — complete before the truck leaves the shop every morning.
Vehicle Check ItemNotes / Spec
☐  Oil levelTop off if low — notify Harold if level is irregular
☐  Tire conditionCheck for visible damage or low pressure
☐  Hydraulic fluidCheck reservoir level
☐  Brakes responsiveTest before leaving lot
☐  All lights workingHeadlights, brake lights, turn signals

Maintenance Crew — Required Non-Power Tools

ToolNotes / Spec
☐  2x Rakes
☐  2x Hula Hoes
☐  2–3x Garbage Buckets
☐  2x Spade Shovels
☐  1x LoppersKeep inside truck cab
☐  1x Hedge ShearsKeep inside truck cab
☐  1x Pole Pruner
☐  2x Hand PrunersSelf-owned — employee responsibility

Maintenance Crew — Required Power Tools

ToolNotes / Spec
☐  Leaf Blowers1 per person during leaf cleanup
☐  1x Hedge Trimmer
☐  1x Line Trimmer

Mowing Crew — Required Tools

ToolNotes / Spec
☐  2x Mowers
☐  1x Line Trimmers
☐  2x Mini Blowers
☐  1 pack line trimmer string
☐  2x Gas Cans1 mix, 1 regular

Truck Equipment — All Crews

ItemNotes / Spec
☐  1x Tall Ladder
☐  1x Short Ladder
☐  2x Gas Cans1 regular, 1 mixer
☐  2x Tarps
☐  Extra roll of line trim string
☐  Star wrench (hedge trim head)
☐  Trash bags

USDOT Requirements — Must Be in Truck at All Times

ItemNotes / Spec
☐  Jumper cables
☐  Fire extinguisher
☐  Flares

⚠️ No Truck Leaves Without a Complete Check

Do NOT leave the shop unless the vehicle check is complete AND all required tools are confirmed loaded.

Crew lead signs off. If anything is missing or broken, notify Harold before departing.

1D. Pre-Departure Final Steps — Whole Crew

  • Remove trash from truck interior before leaving
  • Prep for 7:05–7:10 AM departure
  • Dispose of any accumulated trash at the gas station before heading to first job

Field Crew SOP's

ON-SITE JOB STANDARDS

Pre-Job Assessment (Every Jobsite)

  1. Clock in when you arrive at the jobsite
  2. Re-read all jobsite notes, daily instructions, and task notes before touching anything
  3. Walk the entire property to assess scope BEFORE beginning any work
  4. Take “Before” photos of every task area and document in LMN
  5. Confirm you have all necessary tools and materials before starting

During Service

  • Maintain high-quality standards throughout all work
  • Keep truck doors closed and locked at all times — theft prevention
  • Deploy safety cones on narrow streets or hills
  • Engage the emergency brake when parked on hills; turn the wheel to prevent rollback
  • Never place power tools or gas containers on customer lawns or out of sight
  • Do not throw tools — handle all equipment with care at all times
  • Document arrival/departure times and bucket usage in LMN
  • Report any issues or extra work requests to your crew lead or the office immediately — do not make decisions on your own

Post-Job — Before Leaving the Property

  • Complete a final walkthrough of the entire property
  • Confirm all assigned tasks are finished to standard
  • Return all tools to the truck
  • Take “After” photos and document in LMN
  • Keep the truck bed clean and organized before driving away

⚠️ Safety Reminders

Common safety rules on every job:

  • Wear all required PPE on every job
  • Never work in extreme heat without breaks and water
  • Never disable equipment guards — grounds for immediate termination
  • Keep work areas clear of trip hazards

Field Crew SOP's

END OF DAY

Return to Shop — Wrap-Up Checklist

  • Return ALL tools to the designated shed, including any project-specific tools
  • Empty truck trash into the shed; dispose of remaining trash at a gas station or grocery store
  • Ensure your time is properly accounted for and submit your timesheet in LMN
  • Confirm the day in the WhatsApp group chat for timesheet review

Closing the Shop

Complete every step below in order before leaving the property. Do not skip steps.

Step 1 — Secure the Garage (Last Person Out)

  • Ensure Ford F550 and Ford F350 are parked inside the shop
  • Close the garage door fully
  • Pull the lever on the left side toward you (to the left) to lock it
  • Close and lock the safety box — both top and bottom
  • Turn off the lights ONLY after the garage door is confirmed fully closed

Step 2 — Lock All Doors

  • Lock every interior and exterior door — pull the handle after locking to confirm
  • Double-check the bottom door specifically — physically test it, do not assume
  • Return the mudroom door key to the lockbox and reset the combination numbers
  • Try the lever on the lockbox to confirm it is actually locked

Step 3 — Lock the Front Gate & Outside Shed

  • Lock the outside shed and give the chain a hard yank to verify it is secure
  • Gate lock — pull it firmly toward you to set it, then lock and yank to confirm
  • Chain must be as tight as possible — no gaps a person could slide through

Step 4 — Set the Gate Wheel Brake

  • Engage the brake on the gate wheel before walking away

Step 5 — Send Close-Out Photo to Work Chat

📷 Required Every Night — No Exceptions

  • Take a clear photo of the locked gate.
  • Send it to the WhatsApp Work Chat so the team can arm the security system.
  • DO NOT leave the property until the photo has been sent and confirmed received.

Field Crew SOP's

LMN CREW APP

Overview

LMN is where you clock in/out, view your schedule, and document every job.

See detailed LMN SOPs in the LMN tab for:

  • Getting started & login
  • Clocking in/out procedures (shop, drive time, job time)
  • Reading your daily schedule
  • Job notes and instructions
  • Adding photos and documenting work
  • Flagging issues or upsells
  • Multi-crew and split scenarios
  • Troubleshooting common errors

Quick Reference:

  • Clock in when you arrive at shop
  • Clock in again when driving to first job
  • Clock in for each job task
  • Clock out when job is complete
  • Take before and after photos of every job
  • Write clear job notes (arrival, departure, bucket usage, quality details, photos)
  • Flag any issues or upsells for office to follow up
  • Once uploaded, can be deleted of phones
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